Time to practice my empathy skills!

I met an ex-colleague yesterday during lunch. She's one of the reasons why I left my X-company,as she was so difficult to deal with. From afar when I spotted her, I had wanted to take a different route but she saw me & started waving. So, I was forced to say hello. I told myself, time to practice my empathy skills!

Why was she so nasty? The answer does not require much reflection. She has to deal with clients who complained about problems she's powerless to rectify, due to "banks' rules & regulations" also largely to her own inflexible nature . She's also constantly in conflicts with colleagues & sometimes even bosses & even her own spouse. This puts her at increased risk of stroke, heart disease, insomnia & depression. Hmmm.... I suddenly felt sorry for her. Said, "hi" & quickly left ! Remind myself to avoid that area in the future ....lol...