A man, Mr Jetley who chose "Lloyds is pants" as
his telephone banking password (Lloyds TSB, Bank) said he found it had been
changed by a member of staff to "no it's not". He said he chose the password after falling
out with Lloyds TSB over insurance that came free with an account. He was then banned from changing it back or to
another password of "Barclays is better".
The bank apologised and said the staff member no longer
worked there. Mr Jetley said he first realised his security password had been
changed when a call centre staff member told him his code word did not match
with the one on the computer. "I thought it was actually quite a funny
response," he said. I tried
'Barclays is better' and that didn't go down too well either
Mr Jetley "But what really incensed me was when I was
told I could not change it back to 'Lloyds is pants' because they said it was
not appropriate. "I asked if it was 'pants' they didn't like, and would
'Lloyds is rubbish' do? But they didn't think so. …….LOL…….. "So I tried
'Barclays is better' and that didn't go down too well either.
"The rules seemed to change, and they told me it had to
be one word, so I tried 'censorship', but they didn't like that, and then said
it had to be no more than six letters long."
Mr Jetley said he was still trying to find a suitable
password which met the conditions. He said his dispute with the bank started
over some travel insurance, but that issue had been dealt with by managers
independently. A statement released by the bank said: "We would like to
apologise to Mr Jetley.
"It is very disappointing that he felt the need to
express his upset with our service in this way. Customers can have any password
they choose and it is not our policy to allow staff to change the password
without the customer's permission. "The member of staff involved no longer
works for Lloyds TSB." Lloyds TSB stressed there was no security lapse in
this case.
A spokesperson said: "On the majority of transactions
advisors cannot read customers' passwords. "In this case it was a business
banking customer using a system where more than one person from a business can
check their balance. "In these cases an advisor can read the full
password. "But if such customers require more complex transactions, then
full security procedures apply and advisors cannot read secure.
Whatever it is, it’s sure is funny!
Sage is this even true?
ReplyDeleteI remember reading about this way.....back & wondering the same thing!
DeleteTrue or not I wont know for sure, but it's really in the news & it'd so funny !!! Had a good laugh:)
DeleteBut is this even possible? It's scary ya, someone can change your password!
ReplyDeleteSage ,Is this one of those hoax?
DeleteI really don't know, but it was in the news.
DeleteGreat story, funny !!!
ReplyDeleteWow this is interesting.... here I am trying to access my own account also difficult! The bank employee on the phone will ask a series of questions, which kinda pisses me off & I cant even get info on my husband's acc !!!!!
ReplyDeleteTrue, but if someone is 'trying' to access your account without your knowledge, they would have to go through the same process. This process though annoying , is protecting you & your money:)
DeleteHi Sally this "tiring" process is necessary, it makes it very hard for anyone to access your account & money.
DeleteIf this goes on, I'm worried that money can disappear from accounts. And what if you are the kind that don't check your statements in detail. Some banks are doing away with physical statements as we speak e.g. Citibank.
ReplyDeleteYour concern is legit. when everything goes digital, & if power supply is cut accidentally that could mess up a few things. But the real problem is hackers- they are so good these days, it's best you keep a copy of all statements /transaction ...whatever, just in case.
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